The Metro Offices Story



Exceeding Customer Expectations with Unified Communications

To its clients, Metro Offices is a telecommunications provider. Telecom is among the services Metro Offices provides to more than 1,200 companies at nine locations in Washington, D.C., Maryland and Virginia. Those services range from office and meeting space and phone and Internet services to front desk receptionists and administrative services. They’ll even pick up their clients’ dry cleaning.

"I’ve been really impressed with the technical support experience and level of service with Fonality. That’s critical because our customers don’t have patience for issues or slow turnarounds"

- Bill Garnett, Chief Knowledge Officer at Metro Offices

Founded in 1989
Serves over 1,200 customers



  • Trying a series of phone system providers brought Metro Offices nothing but challenges, said Director of IT Operations Elizabeth Langley.
    Complicating matters even further was the fact that many clients need office space for only a few months, so Metro Offices was having to make frequent changes to the phone system.
  • Needed to provide clients with ubiquitous mobility so that they would be able to connect with their customers and prospects anytime, anywhere in the world.


  • Whether clients are in the office or on the road, they now have the ability to communicate with the same capabilities.
  • The Fonality system includes a user-friendly front-end interface for clients and ease of management to administer changes.
  • Their new solution was both feature-packed and cost efficient. 

Features and Mobility

“The reality is that when our customers are evaluating us against our competitors, communications, telephony, and IT infrastructure are important criteria.” He said, “Our clients are huge fans of call routing and call forwarding, so they never miss calls. The voicemail to email is also a favorite feature, one we didn’t have before.” Whether clients are in the office or on the road, Fonality gives them the ability to communicate with the same capabilities.”


Read about Metro Office's full solution



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“When we buy technology, it can’t be a loss-leader. The phone has to be a profit center for us. That was difficult with the huge capital expenses of our previous systems. With Fonality, we’ve been able to prove the business case and get into a cost recovery mode. We’ve been very impressed by Fonality’s responsiveness and quick resolution. That helps us respond to our customers and exceed their expectations, which is what we always try to do.”

- Bill Garnett, Chief Knowledge Officer