Based in California, RDAbbott historically served the West Coast, but shortly after the turn of the century it was looking to expand. RDAbbott wanted to position itself as a nationwide company—and that meant growing its sales team. It also meant upgrading its communication technology to support a distributed workforce.
“When we call for support, we’re connected quickly. I've even called in the middle of the night and received help. Try calling Microsoft, or somebody else, and you sit in the queue for hours.”
- Wayne Kaufman, IT Manager at RDAbbott
“Everybody has a four-digit extension. Wherever they are, we can reach them.” RDAbbott also benefits from convenience features, such as call forwarding and voicemail transcription. “These are all great features that we really like.” But what it ultimately comes down to is reliability. “For us to do business and call our customers, we needed a phone system that's reliable.” Wayne said. “We also use NetFortris for the internet. They've provided pretty reliable service.”
“Since we knew we’d have a lot more salespeople in other states, we needed a phone system that could be packed and shipped to their remote office and then all the salesperson would need to do is plug it into their Internet to start working immediately. VoIP provided a cost-effective solution for controlling pricing on all our calls plus provided a reliable solution that worked in every state within the United States.”
- Wayne Kaufman, IT Manager