The Sierra Office Supply Story

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Overview

Finding a Provider with Better Service (For Less)

The troubles Sierra Office Supply was having with its former phone system were beginning to bleed over into its business operations. People were spending more time addressing IT woes than they spent on their intended functions. It was becoming a serious issue for Paul, who was trying to run an office supply business, not an IT help desk.

“We were spending close to $4,000 or more each month with our old provider. With Fonality, we’re seeing almost 50 percent in savings by spending less than $2,000 a month.” 

- Dan Paul, Director of IT

Founded in 1981
150+ users
Headquartered in Sacramento, CA

CHALLENGES & SOLUTIONS

Challenges

  • Experiencing poor quality with their existing hardware.
  • Existing solution was expensive and offered poor customer service.

Solutions

  • Fonality is a partner Sierra Office Supply trusts, and provides great customer service.
  • The VoIP solution was easy to implement and use, saving the team valuable resources.

Speed and Simplicity

Dan Paul was worried that the changeover to VoIP might halt regular business operations for an extended period of time, which is something no business ever wishes to deal with. Fonality (now NetFortris) was ultimately able to allay Paul of his fears by providing a level of swift service that made the transition simple and 100 percent operational, all without causing any downtime for his business.

FULL CASE STUDY

Read more about the money and time Sierra Office Supply saved by switching.

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TESTIMONIAL

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"Going with Fonality’s hosted solution is probably the best decision I’ve made in the 15 years I’ve been working for this company. ”

- Dan Paul, Director of IT