The United Spinal Association Story

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Overview

United Spinal Association Unifies Communications Across Multiple Locations

Communications are essential to coordinate the operation and serve the membership. "It had become apparent that our expensive, aging Avaya system would no longer support the communications needs of our organization," said Edwin Lopez, help desk manager at United Spinal.

“When evaluating Fonality [now NetFortris] against competitors, their features blew everyone else away. Ultimately, features are why we made the switch.”

- Edwin Lopez, Help Desk Manager

Founded in 1946
100+ Users
More than 45 chapters
Helps over 5000+ people with spinal chord injuries every year

CHALLENGE

Challenge

  • Supporting an aging Avaya system that would no longer support the communications needs of their organization.

Solution

  • United Spinal started by testing an on-premise solution before officially making the switch to a dedicated-hosted solution.

Features and Savings

United Spinal started out with an on-premise solution before making the switch to a dedicated hosted solution.

“It became apparent to us that the cloud is the future, and working with our IT consultant (Jim Greenfield at Computer Troubleshooters) we started to evaluate cloud providers,” said Lopez. “It was obvious that Fonality [now part of NetFortris] was still the best choice out there even in the hosted world, offering the best features and a huge cost savings. To a non-profit, that’s a huge advantage.”

FULL CASE STUDY

Read about how the United Spinal Association collaborates in the cloud

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TESTIMONIAL

Customer Testimonial

"Bottom line - Our callers are getting to the right people quickly, improving the overall customer experience with our organization.”  

- Edwin Lopez, Help Desk Manager